The majority of our services will operate as normal over the festive period, but there are some changes to take into account bank holidays.
In emergencies, we can be contacted on 01372 732000 – this service operates 24 hours a day, 7 days a week.
Epsom Town Hall
- Monday 22 December – 9am-5pm
- Tuesday 23 December – 9am-5pm
- Wednesday 24 December - Closed
- Thursday 25 December (Bank Holiday) – Closed
- Friday 26 December (Bank Holiday) – Closed
- Monday 29 December - 9am-5pm
- Tuesday 30 December – 9am-5pm
- Wednesday 31 December - 9am-3pm
- Thursday 1 January (Bank Holiday) - Closed
Normal operating hours resume on Friday 2 January
Phone calls received outside of opening hours will automatically be redirected to our out-of-hours service.
Bourne Hall
- Monday 22 December – 9am - 5pm
- Tuesday 23 December – 9am -5pm
- Wednesday 24 December – 9am – 1.30pm
- Thursday 25 December (Bank Holiday) – Closed
- Friday 26 December (Bank Holiday) – Closed
- Saturday 27th December – Closed
- Sunday 28th December - Closed
- Monday 29 December – 9am - 5pm
- Tuesday 30 December – 9am - 5pm
- Wednesday 31 December – 9am – 5pm
- Thursday 1 January 2026 – Closed
Normal operating hours resume on Friday 2 January.
Car parks
Sunday parking is free of charge on 7th, 14th and 21st December in all borough council car parks. On Christmas Day, parking in all borough council car parks will be free of charge. Information about all free parking during December can be found here - Car parks | Epsom and Ewell Borough Council.
NOTE: Hook Road Car Park is closed on sundays and bank holidays.
Community and Wellbeing Centre, including the Dementia Hub
- Monday 22 December – Normal service
- Tuesday 23 December - Normal service
- Wednesday 24 December – Closed (clients and members will be advised in advance)
- Thursday 25 December (Bank Holiday) – Closed
- Friday 26 December (Bank Holiday) – Closed
- Monday 29 December - Normal service
- Tuesday 30 December – Community & Wellbeing Centre operates as normal, Dementia Hub offers no afternoon classes (all clients advised in advance)
- Wednesday 31 December – Reduced hours (Community & Wellbeing Centre and Dementia Hub closed after lunch)
- Thursday 1 January (Bank Holiday) – Closed
Normal operating hours resume on Friday 2 January.
Epsom Playhouse
Epsom Playhouse is closed on Christmas Day and New Year's Day. Find information about performances and how to book tickets on the Playhouse website: Epsom Playhouse(link is external).
Meals at home & Shopping service
- Monday 22 December – Normal service
- Tuesday 23 December – Normal service
- Wednesday 24 December – Closed (frozen meals provided & shopping delivered in advance, if required)
- Thursday 25 December (Bank Holiday) – Closed (frozen meals provided & shopping delivered in advance, if required)
- Friday 26 December (Bank Holiday) - Closed (frozen meals provided & shopping delivered in advance, if required)
- Monday 29 December – Normal service
- Tuesday 30 December – Normal service
- Wednesday 31 December – Normal service
- Thursday 1 January – Closed (frozen meals provided & shopping delivered in advance, if required)
Normal operating hours resume on Friday 2 January.
Rubbish and Recyling collections
All planned changes can be found on the council’s website: Christmas and New Year collections | Epsom and Ewell Borough Council.weeks, collections must accommodate the public holidays, and at a time when bins are much fuller than usual. Some services may not be available as usual, and your normal collection day may change.
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Christmas week: there will be no refuse collections during Christmas week. Please leave out food and recycling (including glass recycling) ONLY. During Christmas week, collection days may change - please check the EEBC website for recycling and food bin collection days during Christmas week.
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New Year’s week: normal refuse collections start again in New Year's week. However, collection days may change - please check the EEBC website for collection days during New Year’s week.
NOTE: Before Christmas, Epsom & Ewell Borough Council will place a label on resident bin handles with collection details for the festive period. If you are an Epsom & Ewell resident, please look out for this reminder about how services will be changing in your road over Christmas and New Year’s weeks.
Telecare/Community Alarm
- Monday 22 December – Normal service
- Tuesday 23 December – Normal service
- Wednesday 24 December – Closed (normal out of hours monitoring/equipment fault service available)
- Thursday 25 December (Bank Holiday) - Closed (normal out of hours monitoring/equipment fault service available)
- Friday 26 December (Bank Holiday) – Closed (normal out of hours monitoring/equipment fault service available)
- Monday 30 December – Normal service
- Tuesday 31 December – Limited appointments available for new service users ( normal out of hours monitoring/equipment fault service available)
- Wednesday 1 January (Bank Holiday) – Closed (normal out of hours monitoring/equipment fault service available)
Normal operating hours resume on Friday 2 January.
Transport from home
- Monday 22 December – Normal service
- Tuesday 23 December – Normal service
- Wednesday 24 December – Closed
- Thursday 25 December (Bank Holiday) – Closed
- Friday 26 December (Bank Holiday) – Closed
- Monday 29 December – Normal service
- Tuesday 30 December – Normal service
- Wednesday 31 December – Reduced service, advance bookings only
- Thursday 1 January (Bank Holiday) – Closed
Normal operating hours resume on Friday 2 January.