Under the Control of Pollution (code of practice on noise from audible intruder alarms) Order 1982, all alarm systems should have an automatic cut out device fitted to stop the alarm sounding after 20 minutes. Please provide us with your contact details to help us deal effectively with any malfunction of an alarm via the secure online audible intruder alarm notification form.
By completing the keyholder notification form this will enable us to contact keyholders to silence the alarm so as to avoid the need to break into your home to silence it.
Our policy is to charge our costs of attending and silencing an alarm to the alarm owner.
If an alarm is going off:
1. contact the police immediately if you suspect a false entry to the property
2. talk to neighbours to see if there are any key holders and when the owners are expected to return
3. if the alarm continues after 20 minutes then contact us by completing the online form or telephone 01372 732000.
We will check our database to see if a key-holder exists. If it does then we will contact them to disable the alarm. If no details are available, or if the key holder is not available, and it is not known if the householders are due home soon, an officer will visit to assess the noise for nuisance. If the noise from the alarm is deemed to be a Statutory Nuisance then formal action will be taken by the officer. Any costs that we incur will be recovered from the owner.