We are committed to providing all our customers with the support they need during this time, and so we are allocating our resource to enable us to respond to everyone as quickly as possible.
Due to the covid-19 Pandemic and the government’s subsequent announcements we have received a lot of e-mails and applications in a very short space of time and we are working through these as quickly as we can.
If you’ve received an acknowledgement of your email or application please don’t ring or email to find out where it is because this creates extra work, slowing down how quickly we can respond to your correspondence.
If you are waiting for a Business grant to be awarded please note the team are prioritising the payment to your nominated accounts and it is likely that you will receive your payment ahead of any payment advice, so please ensure you check your account directly for payment.
Thank you for your patience.