Christmas and New Year collections
What to put out, and when, during Christmas and New Year's weeks.
Monday 3 November - no garden waste collections on one of our routes
Due to an unusually high number of vehicle breakdowns, we regret were unable to run garden waste collections on one of our routes on Monday 3 November. Map of affected route.
We regret that we will be unable to return to empty these garden waste bins until your next scheduled collection on Monday 17 November.
However, we will then also collect any excess garden waste that affected residents may have accumulated in the meantime, if it is bagged and left next to your brown bin (please do not use bags that are larger than your brown bin).
We apologise sincerely for this interruption to your services, and thank you for your patience.
My Council Services
You can now report issues relating to refuse and recycling collections, such as missed collections, on our residents' portal, My Council Services.
My Council Services already allows residents to report issues, such as fly-tipping, dead animals, graffiti and littering, as well as managing garden waste subscriptions, bulky waste bookings and ordering new bins.
Signing up is simple. We recommend registering for an account, as this will allow us to keep you updated with the progress of your requests. To do so, just access the portal here: My Council Services (please ensure you are using either Chrome, Edge, Safari or Firefox as your browser).
Quick guide to recycling
Recycling at the Community Recycling Centre, Blenheim Road
The Community Recycling Centre is run by Surrey County Council. Click here for more information.
