Interruptions to some recycling and glass collections
We regret that some of our services have been disrupted this week due to significant staff sickness levels:
Monday 5 January:
- No recycling or glass collections on two of our routes Map of affected route 1 Map of affected route 2
Tuesday 6 January:
- No recycling or glass collections on one route Map of affected route
- No recycling collections on one route Map of affected route
Wednesday 7 January:
- No recycling or glass collections on one route Map of affected route
- No recycling collections on one route Map of affected route
We regret we will be unable to return to return to empty these bins until your next scheduled collection day next week. At that time we will also collect excess recycling and glass if left out in bags or boxes next to your bins.
We apologise sincerely for any inconvenience, and thank you for your patience.
Interruption to Business Bins collections this week
We are sorry for disruption to our Business Bins trade waste collection service this week.
Today, Wednesday 7 January, we are aiming to collect trade waste that was scheduled for collection on Monday and Tuesday of this week. Tomorrow, Thursday 8 January, we aim to collect trade waste that was scheduled for collection on Wednesday and Thursday.
Frozen waste in bins
During the current cold weather we are finding that waste can be frozen inside bins, meaning that it sticks inside and will not empty. We are sorry if this has happened to your bin.
Real Christmas tree collections
In January we offer free real Christmas tree recycling for all residents.
This is a fortnightly service - check your Christmas bin label for details of when real Christmas tree collections happen in your road.
Remove all decorations and leave your real Christmas tree next to your bins on your real Christmas tree recycling day.
Don't cut up your tree - it's easier for us to collect whole.
My Council Services
You can report issues relating to refuse and recycling collections, such as missed collections, on our residents' portal, My Council Services.
We recommend registering for an account, which allows us to update you on the progress of your requests. Click here: My Council Services (please ensure you are using either Chrome, Edge, Safari or Firefox).
Quick guide to recycling
Recycling at the Community Recycling Centre, Blenheim Road
The Community Recycling Centre is run by Surrey County Council. Click here for more information.
