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Current delays in bin deliveries

We regret that, due to staff absences, deliveries of new or replacement bins, boxes and food waste caddies are taking longer than normal.

Our standard timescale for deliveries is up to 5 working days, although we can normally deliver much faster than that. However, our current staffing difficulties are impacting this, and deliveries can take around two weeks or more at present.

We are working hard to catch up with our deliveries, and hope to have made significant progress within the next two weeks. In the meantime, we apologise for any inconvenience caused to residents.

Recent interruption to garden waste collections

Wednesday 6 March: no garden waste collections on one of our routes. Map of affected route

We regret that we will be unable to return until your next scheduled collection on Wednesday 20 March.

Please note: when we return we will also collect any excess garden waste that subscribers may have accumulated in the meantime. Please bag any excess garden waste and leave it next to your bin (please do not use bags that are larger than your bin).

We apologise sincerely for this issue, and thank you for your patience.

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