Thursday 26 March - delayed garden waste collections in some roads
We regret that, due to staffing issues, we were unable to collect garden waste in the following roads today, Thursday 26 March:
- Reigate Road, Ewell
- Fircroft Place, Ewell
- Priest Hill Close, Ewell
- Beech Walk, Ewell
- St James Avenue, Ewell
Please leave your brown bins out, as we will aim to return to empty them tomorrow, Friday 27 March.
We apologise for any inconvenience, and thank you for your patience.
Interruptions to some garden waste collections this week
We regret that, due to ongoing staff shortages, we have had the following interruptions to garden waste collections this week:
- Wednesday 25 March: No Garden Waste collections on one of our routes. Map of affected road. Next scheduled collection Wednesday 8 April.
We regret that we are unable to return to collect garden waste on the affected roads until your next scheduled collection (see above). We will then also collect any excess garden waste that affected residents may have accumulated in the meantime, if it is bagged and left next your brown bin (please do not use bags that are larger than your brown bin).
Delays to deliveries of new food waste caddies
We regret that it has become very difficult to obtain supplies of the caddies that we use to collect food waste for recycling:
Government has required all councils who do not currently collect food waste separately to do so by 1 April (you may be surprised to know that, while Epsom & Ewell has recycled food waste since 2009, there are still many councils that do not). This has led to a very heavy recent demand for food waste caddies, meaning that delivery times have jumped from a few weeks to several months.
As a result, we have currently run out of food waste caddies, and we are working with other suppliers to try to get supplies in as quickly as possible.
Please bear with us while we work through this situation. At present, we cannot put a timescale on when we will next have supplies, but we are working hard to get them as soon as possible and will update you here.
Please accept our apologies, and our thanks for your patience.
My Council Services
You can report issues relating to refuse and recycling collections, such as missed collections, on our residents' portal, My Council Services.
We recommend registering for an account, which allows us to update you on the progress of your requests. Click here: My Council Services (please ensure you are using either Chrome, Edge, Safari or Firefox).
Quick guide to recycling
