Coronavirus (Covid-19): Council services update

Council services

We are working hard to safeguard our residents (and staff) and to keep essential services running. While we will endeavour to deliver the majority of our services as normal, some will be modified as we follow Government, Public Health England and NHS guidelines.

At this busy time, please contact us via our online form where possible or email contactus@epsom-ewell.gov.uk. Remember you can also use our report it/apply for it/pay for it pages from the home page of this website.

Town Hall

The Town Hall is closed to walk-in visitors. The main, housing, benefits and council tax receptions are closed until further notice.

Alternative contact information for organisations normally based in the Town Hall

Age Concern Epsom & Ewell For all enquiries, please email info@ageconcernepsom.org.uk
Citizens Advice Epsom & Ewell Advice Line - 01372 732456 or visit www.citizensadvice.org.uk
Surrey Police Please use the yellow telephone at the rear of the Town Hall. The nearest walk-in Police Station is Reigate
Surrey County Council For Adult Social Care enquiries, email epsom.ewelllocalityteam@surreycc.gov.uk or call 01372 832360

Council venues

Community & Wellbeing Centre Closed We are temporarily suspending visitor and public access to the Centre.
Bourne Hall Closed Bourne Hall, including the Museum and Library, will also remain closed until further notice
Ewell Court House Closed Closed until further notice
Epsom Playhouse Closed For details on cancelled or rescheduled performances, please check the Epsom Playhouse website
Rainbow Leisure Centre Closed Closed until further notice – please see the GLL website for more information.

Meals at Home, Transport and Community Alarm

Meals at home Good service Meals are continuing to be delivered. Apply for Meals at home
Transport from home Limited service For emergency GP and hospital appointments only.
Community alarm Good service We are increasing capacity and continuing to run this service. Apply for Community Alarm.

Other Council Services

Wellbeing Daycare Good service Meals are continuing to be delivered. Apply for Meals at home
Shopmobility Closed The Ashley Centre remains open for essential shopping only.
Building Control Closed New requests for building control inspections have been suspended until further notice. Existing enquiries will be dealt with as soon as possible.
Epsom Cemetery Partly closed Epsom Cemetery will be open from 9am – 3pm on Saturdays and Sundays for those who wish to visit the grave of a loved one. For more information, please visit the Epsom Cemetery page on our website.
Pest Control Partly closed We can currently help deal with rats, mice, cockroaches, wasps and squirrels only.

Waste and recycling

For a full daily update on waste collections, please check this page regularly.

Weekly kerbside collection Normal service Simply Weekly collections are operating as normal however the time we arrive in your road may vary slightly.
Garden waste Normal service We're now accepting new subscriptions to our garden waste collection service. The service was temporarily suspended to allow us to focus on collecting of household waste and recycling due to increased staffing pressures amid the Covid-19 outbreak.
Bulky waste Normal service This service has re-opened after its recent suspension.
Epsom Community Recycling Centre Partially open Surrey County Council has announced that Epsom Community Recycling Centre (the tip) at Blenheim Road has re-opened but will ONLY accept garden waste and bagged refuse until further notice. The site will be open 9am - 6pm seven days a week until further notice. Social distancing will be in place within the site. Traffic management measures will be in place in the approach roads (as normal, approach via Felstead Road by the Kia dealership). Expect significant queues. For more information, please visit the Surrey County Council website.

Please consider your neighbours and don’t burn waste material. We are aware some residents are reverting to burning garden waste. The smoke can cause distress especially to those with medical conditions, so we ask that you keep hold of your waste until the community recycling centres are able to reopen.

For more information on composting at home, please check the Surrey Environment Partnership website.

Parks and open spaces

A majority of our parks and open spaces remain open. Please remember to follow the government's social distancing guidance when visiting your local parks and open spaces. The Government have also issued advice on access to green spaces.

Although we have temporarily suspended verge cutting operations we are continuing to cut the parks and we will monitor sight lines to ensure that the highways remain safe for road users.

Our Rangers will continue to monitor both parks. Please remember if you are going out to exercise, we encourage you to stay local and observe social distancing, make sure you stay 2 metres apart from others at all times. If you are walking a dog, keep it under control and on a lead.

Nonsuch Park Restricted access The Nonsuch Mansion cafe is open for take-away only.
Long Grove Park Part closure The Skate Park remains closed - the rest of the park remains open for visitors and dog-walkers.
Epsom Downs Minor changes In order to manage the threat of the Covid-19 virus, different arrangements have been instigated on Epsom and Walton Downs - please see this page for more information.
Tennis Courts Open Our outdoor free tennis courts across the borough at Alexandra Recreation Ground, Court Recreation Ground, Poole Road Recreation Ground, Gibraltar Recreation Ground and Auriol Park have re-opened following updated government guidance.
Playgrounds Closed During this time, inspections will also be suspended. Parks and open spaces will remain open to the public for the purposes of dog walking and exercising only. Please follow guidance on social distancing when using these areas.
Outdoor gym equipment Closed Please do not use the outdoor gyms.
Car parks at open spaces Part closure Epsom Downs: A majority of car parks at Epsom Downs have now re-opened with the exception of the Old London Road Car Park (also known as the Top Car Park) and the Hyperion Car Park, which remain closed.

The following car parks for our parks and open spaces have re-opened to comply with new government guidance: Auriol Park; Gibraltar Recreation Ground; Poole Road Recreation Ground; Long Grove Park; Horton Country Park; Stew Ponds car park; Nonsuch Park.

Car parks

To support critical workers in the borough, parking charges have been suspended until further notice in a majority of our car parks. Barriers in the Ashley Centre and Hook Road car parks have been lifted. Parking charges will continue to operate as normal at: Town Hall, Bourne Hall and Hope Lodge car parks.

Epsom Downs: A majority of car parks at Epsom Downs have now re-opened with the exception of the Old London Road Car Park (also known as the Top Car Park) and the Hyperion Car Park, which remain closed.

The following car parks for our parks and open spaces have re-opened to comply with new government guidance: Auriol Park; Gibraltar Recreation Ground; Poole Road Recreation Ground; Long Grove Park; Horton Country Park; Stew Ponds car park; Nonsuch Park.

Parking enforcement: we recognise that due to the coronavirus outbreak, there is less parking capacity on some of our residential roads as more people are at home. Please see our update on parking enforcement in residential streets.

Epsom Market

Food markets are allowed to continue trading under government guidance.

Regular Thursday and Saturday trading on the Market Place will continue as normal with limited stall holders only. We are taking precautions including putting up barriers for customers to queue up in line with social distancing guidelines. We also expect all shoppers to follow government advice whist shopping for essentials.

Epsom Farmers’ Market and Epsom Vegan Market have been suspended until further notice.

Environmental Health

If you wish to raise a complaint with regards to environmental health in connection with the Coronavirus outbreak please complete our Report It Form at this link

Please note this is a rapidly moving situation. Any updates on the current situation will be posted here.

For more information and advice, please check the GOV.UK website for Guidance for Food Businesses or seek guidance from the Chartered Institute of Environmental Health.

Committee Meetings

The following committee meetings have been cancelled:

  • Audit, Crime & Disorder and Scrutiny Committee, 9 April
  • Full Council, 14 April

For full details on postponed or cancelled meetings, please view our calendar of committee meetings.

Local businesses, grants and business rates

If you are experiencing financial difficulties and are unable to afford your business rates, you should contact us immediately on businessrates@epsom-ewell.gov.uk

You may be eligible for a small business grant (offered by the Government). For information about Business Grants 2020-21 and how to apply, please click here.

A new website has been launched that helps businesses find out how to access the support that has been made available, who is eligible, when the schemes open and how to apply www.businesssupport.gov.uk/

Please read the following press statement from the Chair of the Strategy & Resources Committee, Cllr Eber Kington, for information on

  • Temporary business rates retail discount
  • Out of hours deliveries
  • Hot food takeaway
  • Statutory sick pay
  • Coronavirus Business Interruption Loan Scheme

Guidance for employees and businesses

Businesses can also contact the government's free Business Support Helpline on: 0300 4563565.

Volunteering

Volunteering in the borough is being coordinated by Central Surrey Voluntary Action (CSVA) who can be contacted on 01372 722911 or by visiting www.centralsurreyvoluntaryaction.co.uk

Help and advice

If you are worried about your symptoms, use the online NHS 111 coronavirus service or call NHS 111.

Do not go to your GP, pharmacy, hospital or other healthcare setting. Stay at home for 7 days if you have a high temperature or a new, continuous cough.

Surrey County Council have launched a public awareness campaign which highlights five things you can do to help yourself and your community, they are:

  1. Keeping up to date and following the official advice
  2. Sharing only official information and guidance from trusted sources – not spreading rumor or panic
  3. Staying sensible – washing hands regularly, keeping physical distance from each other
  4. Thinking about what help you need or how you can help
  5. And making sure we’re keeping in touch with each other and keep our minds healthy

This leaflet is being delivered to every household in Surrey.

Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus Covid-19.

They are:

  1. Avoid contact with someone who is displaying symptoms of Covid-19. These symptoms include high temperature and/or new and continuous cough
  2. Avoid non-essential use of public transport, varying your travel times to avoid rush hour, when possible
  3. Work from home, where possible. Your employer should support you to do this.
  4. Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
  5. Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
  6. Use telephone or online services to contact your GP or other essential services

Everyone should be trying to follow these measures as much as is pragmatic.

Public Health England strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible, particularly if you:

  • are over 70
  • have an underlying health condition
  • are pregnant

This advice is likely to be in place for some weeks.

Useful links

Video series

We've produced a series of short videos to help support our communities during the Covid-19 pandemic. Visit our YouTube channel to find out more about the actions we've taken to help residents, support businesses and much more in our emergency response.

Frequently asked questions

Waste and recycling

Are you still emptying the bins as normal?

For full updates on waste and recycling, please check this page on our website.

Is the Community Recycling Centre (The Tip on Longmead Road) still open?

Surrey County Council has announced that Epsom Community Recycling Centre (the tip) at Blenheim Road has re-opened but will ONLY accept garden waste and bagged refuse until further notice. The site will be open 9am - 6pm seven days a week until further notice. Social distancing will be in place within the site. Traffic management measures will be in place in the approach roads (as normal, approach via Felstead Road by the Kia dealership). Expect significant queues.

Council Tax

Are you freezing Council tax payments or offer support if I cannot pay due to Covid-19?

Epsom & Ewell Borough Council is not deferring payment of Council Tax. Depending on the circumstances of the individual we are providing the following advice.

  • Those people who are losing their jobs or who have greatly reduced income due to coronavirus should make a claim for Universal Credit and apply to the Council for Council Tax Support.
  • Information on Universal Credit can be found at www.gov.uk/browse/benefits
  • Information on Council Tax Support can be found at www.epsom-ewell.gov.uk/residents/benefits

Anyone who is experiencing financial hardship during this period and is uncertain if they can pay their council tax is being advised to email counciltax@epsom-ewell.gov.uk. They should explain their circumstances so the Council can make decisions about council tax payments on an individual basis. For more information, please read our page on help with your Council Tax.

I always visit the Town Hall to pay my Council Tax what can I do now the building is closed?

We have a variety of ways to pay your Council Tax

CIL Neighbourhood Scheme

Will the CIL Neighbourhood Scheme deadline be extended?

The Community Infrastructure Levy (CIL) 15% bidding process will be postponed until later this year, due to the Council’s focus on responding effectively to the coronavirus (Covid-19) pandemic.

Business Rates

My business has closed due to COVID-19 and I cannot afford to pay my business rates?

If you are experiencing financial difficulties and are unable to afford your business rates, you should contact us immediately on our email address businessrates@epsom-ewell.gov.uk

How do I apply for the small business grant being offered by the Government?

There is information is on our website about the schemes available and how to apply. Additionally, businesses can contact the government's free Business Support Helpline on: 0300 456 3565.

How much grant am I going to get, when will I receive payment and how are you going to tell me as my business is closed?

For discounts and relief, please visit this page on our website. For information on Business Grants 2020-21 please click here.

Support services

I am self-isolating at home, please can you help me with me with my shopping and collecting my prescription?

Please enquire about our shopping service using this online form. For prescriptions, please check with your own Pharmacy in the first instance, as they may be able to deliver your prescription. In emergency circumstances where a friends of family member cannot deliver food or prescriptions to you, please contact us on 01372 732000.

Parking

What arrangements are there for NHS workers, workers in retail and banking to park for free in the Town Centre?

We have suspended parking charges and lifted barriers in a majority of our car parks.

Are parking restrictions still in place?

Surrey County Council, as the local highway authority, have agreed to temporarily suspend parking restrictions on single yellow lines in quiet residential roads

How can I renew my parking permit as the Town Hall is closed?

Please use our online service whilst the Town Hall is closed.

Volunteering

I want to help in my community who can I contact?

Volunteering in the borough is being co-ordinated by Central Surrey Voluntary Action (CSVA) and information can be found on their website or by ringing 01372 722911.

Council Staff

What are the council staff doing?

Our staff are helping to provide essential services to residents across the borough including providing meals at home and shopping services.

News items for: Coronavirus Covid-19