What happens if a collection is missed?

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Always remember to leave your bins out for collection in a visible place at the edge of your property by 6.30am on collection day. Please note we work as normal on bank holiday Mondays and Good Friday. Christmas and New Year's weeks collections may vary and will be notified here nearer the time.

Will there be a return collection?

Your green recycling bin, glass recycling box and black refuse bin are collected weekly. If we have genuinely missed your collection we will note it for our crews, and return again on collection day next week. Please leave any excess recycling (or refuse, if your black bin was missed) in a clearly-labelled bag next to your bin/box and it wil also be collected.

If we have genuinely missed your food waste or garden waste we will return within 2 working days of you reporting it missed.

Contaminated bins

We may have rejected your bin due to it containing the wrong materials. If so, we will let you know this has happened by placing a notice on your bin. What happens next?

Other information