Epsom & Ewell Borough Council and Surrey County Council both have responsibility in some areas. The links below will take you to more information on the issue and who to report to.

Reporting a problem with your rubbish/recycling collection

Recycling: Food waste, Cans/glass, Cardboard/plastic, Textiles, Paper.

• Recycling container missing
• Recycling container not collected
• Recycling container damaged
• Recycling container additional

Bin: Green bin or Nappy/Incontinence bin.

• Bin lost or stolen 
• Bin not collected  
• Bin damaged

• Garden bin missing
• Garden bin not collected
• Garden bin damaged

Link to more information on rubbish, waste and recycling

Link to apply for nappy or incontinence collection service

Reporting street/streetcare issues

• Grafitti, flyposting and litter
• Traffic lights
• Bollard
• Road signs
• Street lights
• Street nameplates
• Litter bins
• Bus shelter
• Planters, benches & seats
• Flowerbeds & shrubs
• Grass verges & grass cutting
• Kerbs, paths, pavements & potholes
• On-street parking

Link to Street 'Deep' Cleansing Programme 2011

Reporting environmental issues  

• Abandoned vehicle
• Animal fouling
• Dead animals
• Fly tipping 
• Pest control
• Flooding & watercourses
• Noise complaint
• Planning enforcement Link to more information on planning and building control

Trees (overhanging, dangerous etc)

 

Reporting issues in our Parks

• Flowerbeds/shrubs
• Litter bins
• Planters
• Playgrounds
• Dog bins
• Noticeboards
• Tennis courts
• Benches & seats
• Lights
• Walls & fences

Link to more information on our parks and countryside

Report any other issue not listed above

• Comments, compliments and complaints form

Please telephone our Customer Contact Centre on 01372 732000 if you require further assistance.