When will my refuse be collected?

If you do not have access to the food waste recycling service, your refuse will be collected weekly. Find out my collection day. On the day of your collection please leave your wheelie bin at the edge of your property by 6:30am.

When there is a Bank Holiday Monday, collections will be one day late. If your normal collection day is Friday your bin will therefore be picked up on the Saturday. Please note that we do work on Good Friday, so collections on that day remain as normal.

Details of collections for Christmas and New Year 2009/10 will be advised nearer the time.

What happens if my bin is missed?

Bins may be missed for a variety of reasons. If a bin is overfilled, or filled with very heavy waste, we will not be able to take it. This is for health and safety reasons: if a bin is too heavy it risks falling from the vehicle's bin-lift, possibly injuring someone. If your bin is too full to be closed, it will not be collected as materials can fall from the bin during lifting, again risking injury.

If your bin is placed at the edge of your property (by 6:30am please, as there is no guarantee that our vehicle will always arrive at the same time each week) and is not overfilled it will be emptied each week. If you find that this has not happened by 4:00pm on your collection day, please contact us.

To report a missed bin use our online form or telephone 01372 732000.

What happens if my bin is damaged

If your bin is damaged you should either complete our online form or telephone us on 01372 732000.

Can I have an additional bin?

We provide, as standard, one 240-litre wheelie bin per household, where storage and access conditions allow. Additional refuse containers are available but charges may apply. Extra recycling boxes/bags, however, are available free of charge.

For full details of the options available, please contact us on 01372 732000 or email us.

What if I have difficulty moving my bin?

You can join the "pullout" service. Our collectors will then collect the bin from beside your front door if you are finding it difficult to place it at the kerbside. To request this service, please call us on 01372 732000 or email us.

Taking your rubbish to the tip

The tip is situated in Blenheim Road, Epsom and is open seven days a week.

Garden waste

We no longer accept garden waste in rubbish bins. Details of options for recycling garden waste in Epsom and Ewell.

Clinical waste

Clinical waste arising from medical treatment at home will be removed free of charge by our contractor. A charge is made for the collection of clinical waste from commercial premises.

For further information please contact us on 01372 732000 or email us.