We provide advice and assistance to anyone who is homeless and, in some cases, we may have a legal duty to provide temporary accommodation for people who are homeless and vulnerable.
Part VII of the Housing Act 1996 and The Homelessness Act 2002 define who is homeless and sets out the basic criteria against which the Council must assess its duty to you. There are five main areas that we may need to investigate and ask you about when deciding how best to assist you:
- homelessness
- eligibility
- priority need
- intentional homelessness
- local connection
If you are homeless or threatened with homelessness, please contact us immediately. Do not leave it until the last minute.
We try to prevent homelessness wherever possible and we will arrange a housing options assessment interview. By advising you of your housing rights and exploring your alternative housing options, it may be possible to solve your problem and prevent you from becoming homeless.
Out of Hours Service
An out of hours service is provided for homeless emergencies. Outside of office hours or at weekends please phone 01372 732000 and you will be directed to the out of hours Duty Officer.
More information on the Homelessness Process
Homeless Households leaflet (PDF Version)
Further Information
Telephone 01372 732436
email contactus@epsom-ewell.gov.uk
Related Links
Housing Advice
Housing Register
Housing Debt
Housing Benefit