Performance Management Cycle
Corporate performance is cyclical, as well as 'cascading' up and down the hierarchy. There are two main levels:
- The Corporate & Financial Planning Cycle: incorporating the production of the statutory Best Value Performance Plan (BVPP), the production of the Policy Book as well as the financial planning process (from budget setting to mid-year reviews to council tax billing and close of accounts).
- The Service Planning Cycle (Operational Level): guiding all that we do at this level is the service planning process, performance monitoring and reporting and reviewing during the year, and the appraisal process (for staff).
Performance Monitoring & Reporting
Various performance monitoring and reporting mechanisms are in place, targeting Directors, Officers, Councillors and the Audit Commission. These include:
Monthly Performance Indicator Reports
Reports are produced for Directors on a monthly basis, reporting on areas such as financial performance for individual venues and some services, planning performance indicators, environmental health performance indicators, selected Best Value Performance Indicators (that we have chosen to monitor on a monthly basis) and other areas that Directors have indicated they would like to monitor.
Quarterly Performance Management Reports
Performance management reports are produced on a quarterly basis (Q1 = April to June inclusive), Q2 = July to September inclusive, Q3 = October to December inclusive and Q4 = January to March inclusive). These are made available to both Officers and Councillors, and exceptional items (those areas classified as 'amber' or 'red') reported to the relevant policy committee in the next committee cycle. All quarterly reports include progress against Key Service Priorities, progress against the CPA Improvement Plan as well as other corporate health indicators. The report for Q2 also includes a half-yearly update on progress against the Best Value Performance Indicators as well as progress against the Community Strategy targets.
The links below can be used to access the most recent quarterly performance management reports.
2004/05
Quarter One 2004 to 2005 (pdf version)
Quarter Two 2004 to 2005 (pdf version)
Quarter Three 2004 to 2005 (pdf version)
Quarter Four 2004 to 2005 (pdf version)
2005/06
Quarter One 2005 to 2006 (pdf version)
Quarter Two 2005 to 2006 (pdf version)
Quarter Three 2005 to 2006 (pdf version)
Quarter Four 2005 to 2006 (pdf version)
2006/07
Quarter One 2006 to 2007 (pdf version)
Quarter Two 2006 to 2007 (pdf version)
Best Value Performance Indicators
All of the performance indicators, both national Best Value Performance Indicators and selected local performance indicators, are reported in the annual statutory Best Value Performance Plan 2007 (produced by 30th June each year). This plan, presented to Directors and Councillors, is audited by the Audit Commission.
A Guide to Performance Management at Epsom & Ewell
In November 2004, we produced a 'Guide for Understanding Performance Management at Epsom & Ewell', to provide all staff, Councillors, external partners and inspection teams with an understanding of how the Council's performance management framework operates. The guide contains background information to performance management, how it works in Epsom & Ewell, monitoring and reporting, definitions and jargon, developing effective performance indicators, next steps and further information.
Download Performance Management Guide (pdf Version)
Data Quality
Good quality data is the essential ingredient for reliable performance and financial information to support decision making. The data used to report on performance must be fit for purpose, represent the Council's activity in an accurate and timely manner. Inspection bodies such as the Audit Commission require assurance that performance information is accurate.
Download Epsom & Ewell Borough Council's Data Quality Strategy (pdf version)
Further Information
Telephone: The Consultation and Performance Officer on 01372 732000
email: contactus@epsom-ewell.gov.uk.