We welcome both positive and negative feedback, as the information received can be used more proactively to monitor and improve service delivery. 

If you have a complaint, for example a concern about the way a service is carried out, if we have failed to do something we should have done or the level of service that we offer, then please get in touch.

Our Customer Complaints Policy details how we deal with complaints.

How to give us feedback

If you wish to give us feedback please use our Online Comments, Compliments and Complaints Form.

Write to 'Customer Services' at the address below or come in person to: 

Epsom & Ewell Borough Council
Town Hall
The Parade
Epsom
Surrey
KT18 5BY

email: contactus@epsom-ewell.gov.uk

Phone:    01372 732000
Fax:        01372 732378
Minicom:  01372 732732


Please find links below for the 2007/2008 Customer Feedback results from the Ombusman

Link to Ombudsman Letter

Link to Notes on interpreting statistics 2007/2008

Link to Statistics 2007/2008