We welcome both positive and negative feedback as the information received can be used more proactively to monitor and improve service delivery. 

If you have a complaint (for example a concern about the way a service is carried out, if we have failed to do something we should have done or the level of service that we offer) then please get in touch.

Our Customer Complaints Policy details how we deal with complaints.

Our Customer Charter (pdf - 297kb) details the standards of service you can expect from us.

How to give us feedback

If you wish to give us feedback, please use our Online Comments, Compliments and Complaints Form.

Write to 'Customer Services' at the address below or come in person to:

Epsom & Ewell Borough Council
Town Hall
The Parade
Epsom
Surrey
KT18 5BY

email: contactus@epsom-ewell.gov.uk

Phone:     01372 732000
Fax:         01372 732378
Minicom:  01372 732732

If your complaint is about a Member of the Council, please follow the link below:

Complaints Against Members

Please find links below for Customer Feedback results from the Ombudsman.

Local Government Ombudsman Annual Review Letter 2010-11 (pdf -162kb)

Statistics 2009-10 (pdf - 26kb)