How to claim
This section gives you guidance on making a claim for Housing Benefit, Council Tax Benefit and Second Adult Rebate. Many people do not claim the benefits that they are entitled to. Please contact us on 01372 732000 for help or advice if you are in any doubt about making a claim; we can give you advice or answer any questions you might have. We are here to pay you the benefits that you are entitled to.
How to make a claim on behalf of someone else
If you are unable to manage your affairs, you can appoint someone to act for you.
This appointee is then responsible for everything relating to your claim. This includes signing all forms and reporting changes of circumstances. Appointees have specific duties and may be liable, for example, for the repayment of any overpayments.
If you would like an appointee to act for you, please complete the authority form by following the link below.
Link to Benefits appointee form (pdf - 24kb)
Will I qualify for benefit?
If you are unsure about whether you will be entitled to any benefit, please try our benefit calculator.
A maximum of four bedrooms can be considered in your application, even if the size of your family would normally require you to need more than four bedrooms. Check your Local Housing Allowance rate.
If you are under 35, please read the following leaflet to see if your benefit is restricted to the Shared Accommodation Rate. Link to Housing Benefit for those under 35 years old leaflet (pdf - 704kb).
You should then fill in the requested information and a calculation will be made instantly. It will give you an idea of whether you will qualify for benefit. If you are unsure of the result then please contact us.
Please note, most full time students will not be eligible for benefit. If you feel that you may qualify due to a disability or you have dependent children then please seek advice from our advisors.
Link to Benefits quick calculator
I think I'm eligible, what now?
For any claim for Housing or Council Tax Benefit you will have to complete an application form. If you claim Income Support or Jobseeker's Allowance, you will get a form for Housing and Council Tax Benefit with your claim pack.
If you are not claiming other benefits, or still need to submit an application form, please download and print the form below.
Download Housing Benefit and Council Tax Benefit claim form (pdf - 460kb)
Please read our guidance notes for filling in the claim form, which are on the form itself. If you have any further problems, queries or you are unsure of anything to do with making a claim, please contact us on 01372 732000.
You will also need to provide evidence in support of your claim. Some examples include ID proofs, income proof (pay slips, occupational pension, other benefits, tax credits), proof of all your capital (bank statements, bond certificates) and proof of your rent liability (tenancy agreement).
If you send a form without the evidence required, we will contact you to tell you what we need. We will not be able to process your claim without all the supporting evidence. All evidence supplied in support of your claim must be in the form of original documentation. We will not accept photocopies. Failure to provide all the requested information within the time limit may mean that you could lose benefit.
The claim form must be sent to:
The Benefit Section
Epsom & Ewell Borough Council
When should I claim?
You should make your claim as soon as possible. If you delay claiming, you may lose benefit. If you do not have all the proofs, do not delay returning your claim form to us, you can send proof later.
You can claim up to 13 weeks before you become entitled to Housing and/or Council Tax Benefit, so if you know you are moving into rented accommodation or somewhere where you will need to pay Council Tax soon, you can make a claim. You will not usually receive any money before you move in.
If you move address, or there is another change in your circumstances, you should tell us immediately as you may need to make a new claim for benefit.
Download change of Circumstances form (pdf - 200kb)
When will my benefit start?
Usually your benefit will start from the Monday after we receive your claim form, or when you become eligible, if submitting your claim early.
What happens next?
We will tell you in writing whether you qualify for benefit or not. If you do qualify, we will tell you how much you will receive, how you will get it and the date your benefit will start.
Telephone: 01372 732000