Appeals

If you have received a decision about Housing or Council Tax Benefit, you may need to know what you can do if you think it is wrong.

• If you think the decision is wrong, you can ask us to explain it; we will provide you with a statement of reasons.
• If you still think it is wrong after we have explained it to you, please request and submit an appeal form following the guidance notes on the statement of reasons. 
• For some decisions, you can appeal to an independent tribunal who can change the decision if they agree that it is wrong.

There are time limits for asking for decisions to be looked at again and for appealing.  The appeal service may not be able to accept your appeal if it is received more than one month after the date on the decision letter.

They can only accept a late appeal if there are special circumstances that caused the delay; an explanation of these should be made when submitting the appeal.

If you require more detailed information, please contact the Benefit Section direct on 01372 732269 and they will send you a booklet containing the Appeal Form.

If you would like to seek independent advice, you can contact the local Citizens Advice Bureau:

Epsom and Ewell Citizens Advice Bureau
The Old Town Hall
The Parade
Epsom
Surrey
KT18 5AG

Telephone Number: 01372 720205

Fax Number: 01372 732622

Opening Hours

• Monday (Open door and telephone) 10:00AM to 2:30PM
• Tuesday (Open door and telephone) 10:00AM to 2:30PM (Telephone and Appointments only) 1:30PM to 3:30PM
• Wednesday (Open door and telephone) 10:00AM to 12:30PM
• Thursday (Open door and telephone) 10:00AM to 2:30PM
• Friday (Open door and telephone) 10:00AM to 2:30PM

You may also be able to get advice from a solicitor under the Legal Advice and Assistance Scheme.  For details of solicitors and advice centres contact:

The Legal Aid Board
Franchise Development Group
85 Grays Inn Road
London
WC1X 8AA