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Contact us online
Tel: 01372 732000
 07950 080202

Epsom & Ewell Borough Council
Town Hall
The Parade
KT18 5BY


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an example of one of our buses

RouteCall is a transport service for older residents of the Borough who have difficulties in using public transport. The service runs Monday to Friday between 8.45am and 4.15pm and on Saturday one bus operates to Epsom Clock Tower.

Who can use the service?

If you meet the criteria below you are eligible to apply for membership of RouteCall:

  • A resident of the Borough
  • Aged 60 and above
  • Find it difficult or impossible to use public transport
  • Or aged under 60 and find it difficult or impossible to use public transport by reason of disability.
To join the scheme

If you wish to join the scheme, complete an application form and send together with the annual membership fee:

Download Application Form for RouteCall Membership

You will be sent:

  • A welcome letter
  • Details of how to book
  • A membership card
  • Details of upcoming excursions.
How to book

Ring us on 01372 732448 between 8.30am and 5pm, Monday to Friday. Bookings for next day travel must be made by 2pm. Bookings can be accepted up to three weeks in advance of the date of travel, with the exception of excursions. You can book one-off trips or regular repeat bookings (eg shopping on a set day at a set time each week).

Social Centres

The bus will pick you up from your home and take you to one of the Council’s two social centres and will return you in the afternoon:

  • The Longmead Centre, Sefton Road, Epsom
  • The Wells Centre, Spa Drive, Epsom.

    Pick up is typically between 9am and 10am returning in the early afternoon.

    On Demand (Dial a Ride)
    You choose where you want to go within the Borough and when you want to be picked up within the times the service operates. Our customers use this service for medical and other appointments or to visit friends. If you are not sure how long you are going to be, telephone us when you are ready to return. You can also travel outside the Borough to certain Hospitals and Nursing Homes.
    Shopping (Dial a Bus)

    The bus picks you up from your home and takes you to the Clock Tower in Epsom (Tuesday, Thursday, Friday and Saturday) or Sainsbury’s Kiln Lane (Monday and Wednesday) for shopping.

    Typically buses are scheduled to arrive at the Clock Tower in Epsom at 11.15am returning at 1pm. At Sainsbury's arrival is at 11am returning at 12.30pm. Pick up from home is from 10am.


    We also offer a wide and varied programme of excursions to theatres, pub lunches and to have cream teas. The quarterly brochure is available to all members and trips are booked by telephone.
    Charges for the Schemes - Payment of fares

    (from 1 April 2015)

    Annual Membership £14.00
    Social Centres £1.55 single
    £3.10 return
    Dial-a-Ride £4.40 single
    £8.80 return


    £2.40 single
    £4.80 return
    Out of Borough - Hospitals* £8.00 single
    £16.00 return
    Borough Resident visiting Nursing Homes adjacent to the Borough £4.30 single
    £8.60 return

    * Out of Borough Hospitals Served

    Royal Marsden
    St Anthony's
    St Helier

    Fares are paid to the driver upon boarding the bus.

    If a member requires an escort to travel with them and you let us know in advance, the escort may travel free of charge, except on excursions.

    Further Information

    Telephone: 01372 732000

    page updated: Monday, 07 September 2015 © Epsom & Ewell Borough Council 2016