RouteCall is a transport service for older residents of the Borough who have difficulties in using public transport.  It operates on a membership basis from Monday to Friday between 8:45am and 4pm and Saturday mornings.

Who can use the service?

If you meet the criteria below you are eligible to apply for membership of RouteCall:

• A resident of the Borough
• Aged 60 and above
• Find it difficult or impossible to use public transport
• Or aged under 60 and find it difficult or impossible to use public transport by reason of disability and have been referred to us.

To join the scheme

If you wish to join the scheme download an application form here.  Complete and send in the form together with the annual membership fee:

Download Application Form for RouteCall Membership (opens in pdf format)

You will be sent:

• A welcome letter
• Details of how to book
• A membership card  
• Details of upcoming excursions

How to book

Ring us on 01372 732000 between 8:30am and 5pm, Monday to Friday.  Bookings for next day travel must be made by 2pm.  Bookings can be accepted up to 3 weeks in advance of the date of travel, with the exception of excursions.  You can book one off trips or regular repeat bookings (e.g. shopping on a set day at a set time each week).

Social Centres	The bus will pick you up from home and takes you to one of the Council’s three social centres and returns you in the afternoon: The Longmead Centre, Sefton Road, Epsom The Wells Centre, Spa Drive, Epsom Cox Lane Centre, Cox Lane Epsom. Pick up is typically between 9am and 10am returning in the early afternoon.
On Demand (Dial a Ride)	You choose where you want to go within the Borough and when you want to be picked up within the times the service operates.  Our customers use this service for medical and other appointments or to visit friends.  If you are not sure how long you are going to be, telephone us when you are ready to return.   You can also travel outside the Borough to certain Hospitals and Nursing Homes.
Shopping (Dial a Bus)	The bus picks you up from home and takes you to the Clock Tower Epsom (Tuesday to Saturday) or Sainsbury’s Kiln Lane (Monday and Wednesday) for shopping. Buses serve specific areas on specific days. Details will be sent with your membership.   Return journeys are at 11:30am and at 30 minute intervals thereafter until 1:30pm.
Excursions	We also offer a wide and varied programme of excursions to theatres, pub lunches and to have cream teas.  The quarterly brochure is available to all Members and trips are booked by telephone, on a first come first served basis.

 

Charges for the Schemes - Payment of fares

(from 1 April 2008)

Annual Membership	£10.50
Social Centres	£1.20 single £2.40 return
Dial-a-Ride	£3.30 single £6.50 return
Dial-a-Bus	£1.80 single £3.60 return
Out of Borough - Hospitals*	£6.50 single £12.50 return
Borough Resident visiting Nursing Homes adjacent to the Borough	£3.30 single £6.50 return

* Out of Borough Hospitals Served Ashtead Leatherhead Royal Marsden St Anthony's St Helier Sutton Eye

Fares are paid to the driver on boarding the bus. 

If a member requires an escort to travel with them, and let us know in advance, the escort may travel free of charge.  Charges will apply for other passengers.

Further Information

Telephone:  01372 732000
email:  contactus@epsom-ewell.gov.uk

Download Application Form for RouteCall Membership (PDF Version)