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Contacts

Contact us online
Tel: 01372 732000
Txt:
 07950 080202

Address:
Epsom & Ewell Borough Council
Town Hall
The Parade
Epsom
Surrey
KT18 5BY

 

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What we can do about noise?

We can intervene over noise complaints if we have sufficient evidence to do so.

We encourage the public to download The Noise App which allows recordings to be taken using your smartphone or tablet and be transmitted to us.

Link to Apple App Store

Link to Google Play

If you don't have a compatable device or prefer to provide written log sheets you can still complete a paper form which can be downloaded via the link below.

Noise Log Sheets

In what circumstances can we take action?

We must have sufficient evidence of a serious problem before taking legal action.

This evidence can be through The Noise App, manual logsheets, recordings taken using Council equipment and Council Officer visits. 

We must be satisfied that the noise is unreasonable taking into account loudness, time of day, how often it occurs and how long it lasts.

We do not have powers to take action in relation to aircraft, noise from children or railway and road traffic noise.

For example, we commonly deal with noise from:

  • DIY work
  • barking dogs
  • loud music
  • construction sites
  • pubs and clubs
  • car and intruder alarms.
What can you do if you have a problem?

If you cannot resolve the issue by discussing it with the person causing the disturbance, and if the problem is persistent, you should report the noise to us via The Noise App, our online form or contact us on 01372 732000.  This telephone number also works outside of normal office hours and can be used in urgent situations to request a visit from one of the out of hours team.

Construction site noise

Reasonable levels of noise are acceptable from a building site from 8am to 6pm Monday to Friday, and 8am to 1pm on Saturday. There should be no noise from sites on Sundays or Public Holidays.  Occasionally planning permission will allow slight variations on these times.

Intruder alarms
Noise from intruder alarms should initially be reported to the Police in case there is criminal activity taking place. The Council and Police receive complaints about alarm systems that sound for long periods without such cause. Most modern alarms have an automatic cut-off device fitted to stop the alarm sounding after 20 minutes and these devices can be fitted to older, existing systems.  We suggest waiting for at least this amount of time before calling as alarm systems often deactivate after several cycles of sounding and resetting.


People with alarms on their property are encouraged to register their details with us, including keyholder contacts.

If an alarm system that is causing a noise nuisance is reported to us, we will try to contact a keyholder so that the problem can be resolved quickly and with the minimum of fuss. If we are unable to do so, we can take further action.

Vehicle alarms

When vehicle alarms sound they are most likely to be attended to by the owner within a reasonable length of time.  Where they are unable to attand through holiday or being absent from the area, and the noise is causing a nuisance, we will consider taking action to silence the noise, and if necessary we will employ a locksmith to disable the alarm at the owner’s expense.

Advisory Leaflets

Noise nuisance (pdf - 212kb)
Building work (pdf - 125kb)
Noise from DIY building works (pdf - 122kb)
Burglar Alarms (pdf - 125kb)
Enjoying the party (pdf - 122kb)
Defra - Noise and Nuisance, Neighbourhood Issues (DEFRA website)

Further Information

Telephone: 01372 732000
e-form: Report It - Noise Complaint

page updated: Friday, 03 July 2015 © Epsom & Ewell Borough Council 2015