Licence summary
To run a business selling pet animals you need a licence from the Local Authority. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet.
Eligibility Criteria
Applicants for a pet shop licence must not be disqualified from keeping a pet shop.
Fees will be payable for applications and conditions may be attached. The fee is based upon an application and operating fee but if the application is not granted, you will be refunded half the fee. If you require any assistance throughout the application process, please contact us using the details below.
Regulation Summary
A summary of the regulation relating to this licence
Application Evaluation Process
Local Authorities must have regard to the following when considering an application for a pet shop licence:
• that animals will be kept in suitable accommodation, for example in regards to
temperature, size, lighting, ventilation and cleanliness
• that adequate food and drink will be provided to the animals and they will be visited at
suitable intervals
• that any mammalian animals will not be sold too young
• that steps are taken to prevent disease spreading among the animals
• that adequate fire and emergency provisions are in place.
Conditions can be attached to a licence to ensure that the above are complied with.
Will Tacit Consent Apply?
Yes. This means that you will be able to act as though your application is granted if you have not heard from the Local Authority by the end of the target completion period.
Apply online
The EU Services Directive took effect in late December 2009 with an aim to open up the European Internal Market to cross-border trade in services. There is a requirement for Local Authorities to make certain licensing processes available online.
An online portal, "EUGO", has been established so that service providers can source information with regards to doing business within Europe. In the UK the portal is called UK Welcomes and is hosted by Business Link.
Apply to for a Pet Shop Licence
Tell us about a change to your existing pet shop
Failed Application Redress
Please contact your Local Authority in the first instance. Any person who is refused a licence can appeal to the Magistrates court. A court may give directions on the issue of a licence.
Licence Holder Redress
Please contact your Local Authority in the first instance. Any licence holder who objects to a condition attached to a licence may appeal to the local Magistrates court covering the area the premises is located. A court may give directions on the issue of a condition.
Consumer Complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.
Other Redress
Please contact Epsom & Ewell Borough Council in the first instance.
Trade Associations
Pet Care Trade Association (PCTA)
Further Information
Telephone: 01372 732000
email: contactus@epsom-ewell.gov.uk